Refund & Return Policy

We want you to be happy with your order. This policy explains when you can return an item and how refunds are handled.

Check on Delivery

Please inspect your parcel in front of the delivery person. If an item is damaged, defective, or incorrect, report it immediately — before the courier leaves — so we can resolve it quickly.

Eligible for Return / Replacement

• Item delivered was damaged or defective.
• Wrong product or wrong variant was sent.
• Reported within 3 days of delivery, with the invoice and original packaging.

Not Eligible

• Perishable goods (e.g. fresh fruit) once accepted in good condition, unless quality was misrepresented.
• Used, washed, or damaged-after-delivery items.
• Change-of-mind returns after the item has been accepted.

How Refunds Work

• Once we receive and verify the returned item, refunds are processed within 7 business days.
• Online / advance payments are refunded to the original payment method (bKash, Nagad, or bank). COD orders are refunded via bKash/Nagad.
• Delivery charges are non-refundable unless the return is due to our error.

How to Request

Contact us through the Contact page with your invoice number and a photo of the issue. Our team will guide you through the return or replacement.

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